REFUND AND RETURNS POLICY
Effective Date: January 16, 2025
At Opalxsnest, we strive to ensure your satisfaction with our luxury earrings. If you are not completely satisfied with your purchase, our Refund and Returns Policy provides detailed guidance on how we can assist you.
1. Eligibility for Returns
- Items must be returned within 30 days of the purchase date.
- Products must be in their original condition, unworn, and in the original packaging.
- Proof of purchase (e.g., receipt or order confirmation) is required for all returns.
2. Non-Returnable Items
- Customized or personalized jewelry items.
- Earrings that have been used or show signs of wear.
- Items marked as “Final Sale” at the time of purchase.
3. Refund Process
- Approved refunds will be processed back to the original payment method.
- Refunds will be issued within 7–10 business days after the returned item is received and inspected.
- Shipping charges are non-refundable unless the return is due to a defective or incorrect item.
4. How to Initiate a Return
- Contact us at contact@opalxsnest.com or call (479) 251-7142 with your order details.
- You will receive instructions for returning your item, including the return address.
- Customers are responsible for return shipping costs unless the return is due to an error on our part.
5. Exchanges
We offer exchanges for defective or damaged items. Please contact us within 7 days of receiving your order to arrange an exchange.
Phone: (479) 251-7142
Email: contact@opalxsnest.com
Address: 1551 N Leverett Ave Fayetteville, Arkansas(AR), 72703
